Recommendations
"Niara demonstrated strong ownership of product initiatives, effectively translating business needs into actionable development tasks... and improved cross-functional communication and delivery consistency across the team."
"Nia excelled in requirements elicitation, process mapping, and stakeholder facilitation... Her ability to create detailed BRDs, FRDs, and before-and-after process maps significantly improved our ability to deliver accurate, efficient system changes."
"As a Product Manager, Niara Mamontova showcased remarkable leadership skills... consistently delivered results... Her attention to detail and commitment to optimizing our project management system significantly contributed to our team's success."
"Niara demonstrated strong analytical and organizational skills, excellent communication with both technical and non-technical stakeholders, and was instrumental in ensuring that requirements were translated into effective software solutions."
My Expertise Includes
- Checkout optimization and payment performance improvement
- End-to-end billing lifecycle ownership
- Stripe, PayPal, ACH integrations
- Owned IAM and payments roadmap, including user management platform (account.namecheap.com)
- Led development of centralized user account system enabling authentication, profile, and access management
- Transitioned legacy services to microservices architecture
- Redesigned 2FA workflows and authentication logic
- Enterprise platform strategy and domain modeling
- Structuring complex business domains into scalable ecosystems
- API-first and multi-tenant SaaS architectures
- ERP / CRM modernization
- Cloud migration and legacy-to-AWS transformation
- Regulated fintech environments (PCI, SEC/FINRA)
- Compliance embedded into architecture and delivery
- AI underwriting and credit decision workflows
- Python for data analysis, validation, and prototyping decision logic
- Translating risk models into production-ready systems
- Financial decision engine integration
- Multi-year roadmap ownership and executive governance
- Backlog strategy and PI planning
- UAT leadership and release coordination
- KPI dashboards and executive visibility
- SLA monitoring and incident governance
- Cross-functional alignment
- Aligning product strategy with measurable outcomes
Case Studies
Namecheap — IAM and Payments Modernization (11M+ Users)
Website: https://www.namecheap.com
Context: Global SaaS platform generating ~$300M annually with high-volume international checkout traffic.
Challenge: Legacy authentication and checkout systems caused login instability, payment drop-offs, and operational risk in high-volume global transactions.
What I Led:
- Owned modernization strategy for user management, pricing configuration, and payment services
- Led development of centralized account management capabilities supporting authentication, profile, and access workflows
- Drove redesign of authentication, 2FA, and account management experiences across web and mobile applications
- Delivered pricing and checkout enhancements including subscription renewals, promotions, and add-on product configuration
- Led incident governance and reliability improvements using Kibana monitoring to strengthen SLA adherence and reduce downtime
Work Delivered:
- User management and account platform supporting 11M+ users
- Modernized authentication and payment services architecture
- PCI-compliant global checkout and subscription renewal workflows
- Production monitoring and incident governance framework aligned to SLA targets
Impact: Improved authentication reliability by 30%, reduced payment failure rates by 18%, decreased production downtime, and significantly strengthened the platform's global security and compliance posture.
Online Residential — ERP + CRM + Multi-Tenant Billing Platform
ERP: https://www.olr.com
CRM: https://www.linecity.com
Context: $1.2M modernization initiative across B2B/B2C SaaS ecosystem.
Challenge: Fragmented CRM and billing systems limited scalability, subscription growth, and financial transparency.
What I Led:
- Defined product vision and roadmap for ERP and CRM modernization across web and mobile applications
- Modernized the ERP platform (olr.com), leading migration from legacy architecture to a scalable SaaS solution
- Built the CRM platform (linecity.com), from scratch, defining product architecture, workflows, and core data model
- Designed multi-tenant billing, subscription pricing, and quote-to-cash workflows
- Integrated payment systems including Stripe, PayPal, and ACH
Work Delivered:
- Modernized ERP SaaS platform for B2B/B2C operations
- CRM platform built from scratch for real estate workflows
- Multi-tenant subscription billing and pricing infrastructure
- Integrated quote-to-cash and payment processing ecosystem
Impact: Increased ROI by 25%, improved subscription scalability, strengthened financial reporting transparency, and enabled flexible global payment capabilities across B2B and B2C operations.
DXC Technology → Capital Group — SEC/FINRA-Regulated Investment Platform
Website: https://www.capitalgroup.com
Context: Enterprise servicing platform operating in a SEC/FINRA-regulated investment environment.
Challenge: Legacy servicing architecture limited audit readiness, resilience, and regulatory traceability.
What I Led:
- Owned $1M product roadmap
- Led AWS migration of servicing systems
- Built executive KPI dashboards
- Strengthened compliance traceability workflows
Work Delivered:
- Modernized SEC/FINRA-regulated investment servicing platform
- Cloud-migrated servicing infrastructure (AWS)
- Executive KPI and compliance dashboards
- Audit-traceable governance workflows
Impact: Enhanced audit readiness, improved operational resilience, and increased regulatory transparency across servicing workflows.
Plat.AI — AI Underwriting and Credit Decisioning
Website: https://www.plat.ai
Context: AI-powered lending platform automating credit decisioning for financial institutions.
Challenge: Align automated underwriting logic with scalable architecture and regulatory compliance requirements.
What I Led:
- Defined multi-step decisioning workflows and used Python for data validation and prototyping decision logic
- Designed API integrations with financial institutions and credit bureaus
- Managed regulated data exchange pipelines
- Stabilized automated approval processes
Work Delivered:
- AI-driven underwriting and credit decisioning engine
- Multi-step automated approval architecture
- Financial institution and bureau API integration layer
- Compliance-aligned regulated data exchange framework
Impact: Improved automated decision consistency, enabled scalable compliance-aligned underwriting, and reduced operational friction across regulated credit approval workflows.
Education & Certifications
Education
Certifications
- Project Management Professional (PMP), PMI
- CBAP — Certified Business Analysis Professional
- PSPO I — Professional Scrum Product Owner
- PSM I — Professional Scrum Master
- Atlassian Agile (Jira)